Privacy Policy

Pactera Technology Spain SLU (“Pactera“, “we“, “our“, or “us“) is committed to protecting your privacy. This privacy policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information“) and information regarding our use of cookies and similar technologies.

Pactera operates a platform used to recruit crowd resources globally to support hosted projects, process work for different projects, track resources working hours; users can register via our websites under the forma.com domain (our “Website“) and browse, apply for published job opportunities, take tasks from the online interface. (“OneForma“).

This privacy policy applies to OneForma and all the tools there are part of it. Terms used in this privacy policy have the same meaning as in our Terms of Use, unless otherwise defined in this privacy policy.

Before accessing or using OneForma, please ensure that you have read and understood our collection, storage, use and disclosure of your personal information as described in this privacy policy.

Pactera is the data controller of the personal information we hold about you.

We collect personal information about you when you voluntarily submit information directly to us when you use OneForma. This can include information you provide to us when you register for an account, fill in a form on OneForma, create or edit your profile on OneForma, correspond with us via the Website, phone, e-mail or otherwise, subscribe to our mailing lists, newsletters or other forms of marketing communications, respond to surveys or use some other feature of OneForma as available from time to time.

If you choose not to provide personal information, we may not be able to provide our services to you or respond to your requests.

The table at Annex 1 sets out the categories of personal information we collect about you and how we use that information. The table also lists the legal basis which we rely on to process the personal information, the categories of recipients of the personal information and information as to how we determine applicable retention periods.

We also automatically collect personal information about you indirectly about how you access and use OneForma and information about the device you use to access OneForma.

The table at Annex 2 sets out the categories of personal information we collect about you automatically and how we use that information. The table also lists the legal basis which we rely on to process the personal information, the categories of recipients of the personal information and information as to how we determine applicable retention periods.

We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.

We may anonymise and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving OneForma and developing new products and features. We may also share such anonymised information with others.

From time to time we may contact you with relevant information about OneForma and services such as work opportunities and other necessary communications. Most messages we send will be by email. For some messages, we may use personal information we collect about you to help us determine the most relevant information to share with you. If you do not want to receive such messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details. You can change your marketing preferences by clicking on the unsubscribe link at the bottom of our emails.

Security

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on secure servers. All electronic transaction entered into via our Website will be protected by SSL encryption technology.

International Transfers of your Personal Information

The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and other Pactera group companies and our third party service providers have operations. If you are located in the European Union (“EU”), your personal information will be processed outside of the EU; these international transfers of your personal information are made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission. If you wish to enquire further about these safeguards used, please contact us using the details set out at the end of this privacy policy.

We will take reasonable steps to ensure that your personal information is treated securely and in accordance with applicable law and this privacy policy.

If you are located in the EU, in accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:

  1. Right of access. The right to obtain access to your personal information.
  2. Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
  3. Right to erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
  4. Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information.

If you wish to exercise one of these rights, please contact us using the contact details at the end of this privacy policy. You may also review and edit the personal information you have submitted to us by logging into your account on OneForma.

You also have the right to lodge a complaint to the Supervisory Authority in your jurisdiction.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

Cookies are pieces of code that allow for personalisation of our Website experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes.

We use the following types of cookies:

  1. Strictly necessary cookies. These are cookies that are required for the essential operation of our Website such as to authenticate users and prevent fraudulent use.
  2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
  3. Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  4. Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please be aware that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

The cookies we use are designed to help you get the most from the Website but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of our Website. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the “Help” option in your browser for more details.

If you only want to limit third party advertising cookies, you can turn such cookies off by visiting the following links (please bear in mind that there are many more companies listed on these sites than those that drop cookies via our Website):

Our Website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

Our Service is not directed at persons under 18 and we do not knowingly collect personal information from children. If you become aware that your child has provided us with personal information, without your consent, then please contact us using the details below so that we can take steps to remove such information.

We may update this privacy policy from time to time and so you should review this page periodically. When we change this privacy policy in a material way, we will update the “last modified” date at the end of this privacy policy. Changes to this privacy policy are effective when they are posted on this page.

If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on our Website. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy policy.

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to the Data Protection Officer at: dataprotection@pactera.com.

This privacy policy was last modified on 23th of May 2018.

Category of personal information How we use it Legal basis for the processing Categories of recipients Retention period
Basic personal details, contact and sign-up information. Personal information you provide when you sign up to OneForma, such as your name, email, country of residence, native language, username and password, subscription status. We use this information for the following purposes:

  • for registration and to operate and provide you the features and functionality of OneForma;
  • to communicate with you to deal with queries made by you and, where you have subscribed, to send you relevant updates regarding work opportunities and other necessary communications.
The processing is necessary for our legitimate interests, namely administering OneForma and for communicating with users. As required in accordance with how we use it, we will share your personal information with the following:

  • Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include identifying and serving targeted advertisements, providing mailing or email services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services.
  • Purchasers and third parties in connection with a business transaction. Personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business.
  • Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Website or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of Pactera, our customers or others.
For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests.
Profile Information. Personal information you provide to populate your profile, including (i) basic details (such as gender, nationality, alternative email address and phone number, PO box details); (ii) language skills; (iii) completed tests; (iv) education and work experience (such as your CV and weekly availability); and (v) technical skills & setup (such as typing speed, operating system used). We use this information to operate and provide you the features and functionality of OneForma. The processing is necessary for our legitimate interests, namely administering OneForma.
Payment information. Details such as your bank name and account number or PayPal account and related information. We use this information to facilitate payment for the provision of resources via OneForma and to detect and prevent fraud. The processing is necessary for the performance of our contract with you and our legitimate interests, namely the detection and prevention of fraud and to ensure our users get paid for the resources they have provided.
Correspondence and comments. When you contact us directly, e.g., by email, phone, mail or by completing an online form on our Website, we will record your correspondence and comments. We use this information to address your questions, issues and concerns and to deal with queries made by you, and to improve OneForma where you have provided feedback. The processing is necessary for our legitimate interests, namely to deal with queries and provide responses to individuals that have corresponded with us.
All personal information set out above. We will use all the personal information we collect to operate, maintain and provide to you the features and functionality of the Website, to communicate with you, to monitor and OneForma and our business, and to help us develop new services. The processing is necessary for our legitimate interest, namely to administer and improve the Website, to improve OneForma and our business and develop new services.
Category of personal information How we use it Legal basis for the processing Categories of recipients Retention period
Information about how you access and use the Website. For example, the website from which you came and the website to which you are going when you leave our Website, how frequently you access our Website, the time you access our Website and how long you use it for, whether you open emails or click the links contained in emails, whether you access the Website from multiple devices, and other actions you take on the Website. We use this information to present our Website to you on your device; and to monitor and improve our Website. The processing is necessary for our legitimate interests, namely to ensure our Website is presented to you correctly and to monitor and improve our Website. As required in accordance with how we use it, we will share your personal information with the following:

  • Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include identifying and serving targeted advertisements, providing mailing or email services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services.
  • Purchasers and third parties in connection with a business transaction. Personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business.
  • Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Website or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of Pactera, our customers or others.
For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests.
Information about your device. We also collect information about the device you use to access our Website. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to our Website through the device, your Internet service provider or mobile network and your IP address.