Our Client’s HIT team enables and protects e-Commerce capabilities for all of Client’s consumer and business online services such as Microsoft Store, XBOX, Office 365 and Azure. As our Human Intelligence Team rapidly grows, you have an opportunity to work on products that impact everyone on the planet.
We are an energetic, fast paced and exciting team. We analyse, optimize and implement models for a diverse range of problems for entire customers’ online experience, ranging from customer purchase conversion to fraud anomaly detection and chargeback selection management.
The Fraud Operations Analyst Lead core responsibility is to analyze data and evaluate global events flagged for review by established HIT risk strategies, with the purpose of identifying and mitigating fraud attacks on Client’s ecommerce businesses and customers. The classification and evaluation are performed using various validation tools, understanding and applying known patterns, and identifying new patterns to make quick decisions with a high rate of accuracy. The person in this role will contribute to the strategic development of the broader team through his or her insights and ad hoc investigations.
The Fraud Operations Analyst Lead is expected to adhere to numerous platform-wide Key Performance Indicators (KPIs) to ensure decisions are made balancing factors such as risk tolerance and customer experience.
Behaviour and characteristics
Experience and technical skills
The job holder has people management responsibility engaging in 1 on 1 and/or group sessions with regional team members to drive performance, proactively identify and mitigate issues that may arise. He/she is expected to consult, train and advise the colleagues in matters regarding work-related duties and performance for their function. Working closely with the current team is crucial to the success of this candidate.
The job holder has no budgetary responsibility but needs to support actions aimed at protecting or improving project margin.
Travel will be required on an occasional basis.
If interested, please reach out to firstname.lastname@example.org for the next steps.
Pactera EDGE, a global digital and technology services company. We bring together data, intelligence and experiences to deliver human-centric solutions to complex business challenges.
Pactera EDGE are an equal opportunity employer and will not discriminate against any of our applicants on the grounds of race, gender, religion or any other reason
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